Grievance Redressal

Customers may use this page to raise unresolved concerns relating to orders, delivery, refunds, payments, privacy or website service provided by Rameswaram Karuvaadu.

How to raise a grievance

Send your grievance to care@rameswaramkaruvaadu.com with the subject Customer Grievance. Include your name, registered mobile number, order/payment reference where relevant, the nature of the issue and the resolution you are seeking.

Grievance contact

Response and resolution

We aim to acknowledge customer grievances promptly and work toward resolution as soon as reasonably possible. Matters involving banks, Razorpay, couriers, Meta/WhatsApp or other independent providers may require coordination with those providers.

Escalation information

If you believe a complaint remains unresolved, reply to the same email thread with the subject marked Escalation so the case can be reviewed with the full correspondence history.