Privacy Policy

This Privacy Policy explains how Lemurian Ventures Private Limited, operating Rameswaram Karuvaadu, collects, uses, shares and protects personal information when you use our website, place orders, make payments or use WhatsApp-based authentication.

1. Who we are

Rameswaram Karuvaadu is operated by Lemurian Ventures Private Limited. Our website is https://rameswaramkaruvaadu.com.

2. Information we collect

• Identity and contact data: name, mobile number, email address and delivery address.
• Order data: products ordered, quantities, prices, shipping details, order status, returns, refunds and customer-support history.
• Payment-related data: payment status, transaction/reference identifiers and limited payment metadata required for reconciliation. We do not intentionally store full card numbers, CVV or other payment-instrument credentials.
• Authentication and communications: mobile number and service metadata used to send and verify WhatsApp OTPs, plus support communications you send to us.
• Technical data: IP address, browser/device information, timestamps, security logs, cookies or similar technical data used to operate and protect the service.

3. How we use information

• to provide the website, live catalogue, checkout, order tracking and customer support;
• to verify customers and send WhatsApp OTPs;
• to calculate shipping, fulfil orders and communicate delivery updates;
• to process and reconcile payments, refunds and disputes;
• to prevent fraud, abuse and security incidents;
• to comply with applicable tax, accounting, food-business, consumer-protection and legal obligations;
• to improve our products, website and customer experience.

4. Service providers and sharing

We may share only the data reasonably required with service providers that help us operate the service, including payment processors such as Razorpay, Meta/WhatsApp for OTP and messaging services, courier/logistics partners, hosting and infrastructure providers, and professional or regulatory advisers where required. These providers process information under their own terms and privacy obligations.

5. Payments

Online payments may be processed by Razorpay. Sensitive payment-instrument credentials are handled by the payment provider and are not intended to be stored by Rameswaram Karuvaadu. We may retain transaction identifiers, amount, payment status and reconciliation records.

6. WhatsApp and Meta services

If you request a WhatsApp OTP or communicate with us through WhatsApp, your mobile number and message-delivery/service metadata may be processed through Meta/WhatsApp systems for authentication, delivery and support. We use this information only for the purposes described in this policy and applicable service operations.

7. Cookies and technical information

We may use essential cookies, local storage or similar technologies for shopping-cart state, authentication, security and website functionality. Where non-essential analytics or advertising technologies are introduced, we will update this policy and provide any consent mechanism required by applicable law.

8. Data retention

We retain personal information only for as long as reasonably necessary for fulfilment, customer support, accounting, tax, fraud prevention, dispute handling, legal compliance and legitimate business records. Retention periods may vary depending on the type of information and applicable law.

9. Security

We use reasonable administrative and technical safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

10. Your choices and rights

You may request access, correction or deletion of personal information, subject to legal and operational retention requirements. For deletion instructions, see our Data Deletion page.

11. Children

Our online ordering service is intended for persons who are legally capable of entering into a purchase transaction. We do not knowingly seek to collect personal information from children for independent purchasing.

12. Updates to this policy

We may update this policy when our services or legal obligations change. The latest version will be published on this page with the updated date.

13. Contact